# Private Internet Access VPN **URL:** \ **Category:** Help\ **Tags:** neon\ **Created:** [March 10, 2024, 1:06am UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975 "2024-03-10T01:06:34Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![baillou2](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/baillou2/32/8300_2.png) [@baillou2](https://discuss.kde.org/u/baillou2)\ **Post date:** [March 10, 2024, 1:06am UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/1 "2024-03-10T01:06:35Z")
Since the plasma 6 update my PIA VPN won’t work. When run from the terminal I get (among a lot of other stuff) this at the end: Warning: Program ‘/opt/piavpn/bin/pia-client’ crashed. file:///opt/piavpn/qml/QtQuick/Dialogs/DefaultFileDialog.qml:102:33: QML Settings: Failed to initialize QSettings instance. Status code is: 1 file:///opt/piavpn/qml/QtQuick/Dialogs/DefaultFileDialog.qml:102:33: QML Settings: The following application identifiers have not been set: QVector(“organizationName”, “organizationDomain”) qt.qpa.wayland: Failed to load client buffer integration: “wayland-egl” qt.qpa.wayland: Available client buffer integrations: () Clearly Wayland is the issue, but I don’t know what to do to resolve the issue. If anyone has any suggestions I’d be greatly appreciative. ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 10, 2024, 1:32am UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/2 "2024-03-10T01:32:09Z")
Are you sure it isn’t also happening on X11? I _think_ mine is acting the same way there, but I will have to re-check. I will check when I return home shortly. Worst case is to tell it to use xwayland for the time being. I am thinking it may be more of a Qt version problem at first glance. **EDIT** yes, it works in X11. I get lots of crash reports from it, and have submitted a support request with PIA ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 10, 2024, 1:43am UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/3 "2024-03-10T01:43:32Z")
Ok, yes, an easy quick fix: Open the menu editor (right-click on the Application Launcher icon) Find the PIA entry edit the “Program” line to add `QT_QPA_PLATFORM=xcb` in front of the text already there. ![Screenshot_20240309_204244-1](https://discuss-cdn.kde.org/uploads/default/original/2X/c/c5149d9310f66b478c79453f67348ee69a01e7bf.png) It is still probably an Qt problem, as this is what PIA are using for the application. They are using some embedded Qt5 libraries. I remember Viber stropped working when KDE moved to Plasma 5/Qt 5 or somewhere around then, and the fix was to ditch its included Qt libs, which forced it to use the newer system ones. ---
**Author:** ![nicolasfella](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/nicolasfella/32/41_2.png) [@nicolasfella](https://discuss.kde.org/u/nicolasfella)\ **Post date:** [March 10, 2024, 9:36am UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/4 "2024-03-10T09:36:46Z")
What’s the content of /opt/piavpn/plugins/wayland-graphics-integration-client ? ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 10, 2024, 2:04pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/5 "2024-03-10T14:04:20Z")
There isn’t one. ```auto $ ls -1 /opt/piavpn/plugins egldeviceintegrations platforms wayland-shell-integration xcbglintegrations ``` The contents of /opt/piavpn/plugins/wayland-shell-integration/ : ```auto $ ls -1 /opt/piavpn/plugins/wayland-shell-integration/ libfullscreen-shell-v1.so libivi-shell.so libwl-shell.so libxdg-shell.so libxdg-shell-v5.so libxdg-shell-v6.so ``` PIA Version: v3.5.5 build 08091 ---
**Author:** ![nicolasfella](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/nicolasfella/32/41_2.png) [@nicolasfella](https://discuss.kde.org/u/nicolasfella)\ **Post date:** [March 10, 2024, 2:22pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/6 "2024-03-10T14:22:58Z")
That explains why it’s not working. The package is missing necessary files. Please contact PIA about this, they are distributing broken software ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 10, 2024, 4:34pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/7 "2024-03-10T16:34:13Z")
I have already filed a ticket, maybe others need to do so as well. …/and have received a reply, providing info that they are working on it, and to edit the autostart : > 1. If you prefer using Wayland over X11, you have to modify the PIA GUI client auto-start file. Follow the steps below for instructions > > 2. If you do NOT want to edit anything, you need to manually start the PIA client each time using the following command: XDG\_SESSION\_TYPE=X11 /opt/piavpn/bin/pia-client I don’t know why I never thought to modify the autostart script, probably because I don’t use it myself. Of course it works fine in Gnome’s Wayland implementation 😕 ---
**Author:** ![baillou2](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/baillou2/32/8300_2.png) [@baillou2](https://discuss.kde.org/u/baillou2)\ **Post date:** [March 10, 2024, 7:58pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/8 "2024-03-10T19:58:01Z")
Thanks! This worked. I’ve sent those automated crash reports dmp files. Maybe that will help. Don’t know. 😕 ---
**Author:** ![nicolasfella](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/nicolasfella/32/41_2.png) [@nicolasfella](https://discuss.kde.org/u/nicolasfella)\ **Post date:** [March 10, 2024, 8:34pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/9 "2024-03-10T20:34:06Z")
> [@claydoh](#): > > Of course it works fine in Gnome’s Wayland implementation 😕 Qt5 applications default to running under XWayland on Gnome Wayland, so the issue is masked ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 10, 2024, 8:52pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/10 "2024-03-10T20:52:10Z")
So, why did it stop using xwayland like it did in Plasma 5? But that is moot I guess, as PIA are aware of and working on this. ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 10, 2024, 8:53pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/11 "2024-03-10T20:53:32Z")
I actually submitted a support ticket, in the hopes a human might see it 😃 And apparently some did 😃 ---
**Author:** ![nicolasfella](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/nicolasfella/32/41_2.png) [@nicolasfella](https://discuss.kde.org/u/nicolasfella)\ **Post date:** [March 11, 2024, 8:12pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/12 "2024-03-11T20:12:19Z")
> [@claydoh](#): > > So, why did it stop using xwayland like it did in Plasma 5? Note the _on Gnome_. It was always using Wayland on Plasma, and presumably was always broken ---
**Author:** ![claydoh](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/claydoh/32/212_2.png) [@claydoh](https://discuss.kde.org/u/claydoh)\ **Post date:** [March 21, 2024, 3:07pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/13 "2024-03-21T15:07:49Z")
Actually, [PIA have an update](https://www.privateinternetaccess.com/pages/changelog), will see if it fixes things here. Edit: nope. ---
**Author:** ![kc1di](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/kc1di/32/1373_2.png) [@kc1di](https://discuss.kde.org/u/kc1di)\ **Post date:** [March 21, 2024, 5:18pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/14 "2024-03-21T17:18:44Z")
I also filed with PIA. ---
**Author:** ![mattybigback](https://discuss-cdn.kde.org/user_avatar/discuss.kde.org/mattybigback/32/13365_2.png) [@mattybigback](https://discuss.kde.org/u/mattybigback)\ **Post date:** [April 6, 2024, 7:06pm UTC](https://discuss.kde.org/t/private-internet-access-vpn/11975/15 "2024-04-06T19:06:49Z")
I got it to work by adding `WAYLAND_DISPLAY=` to the Environment Variable section of the properties window ![Screenshot_20240406_200539](https://discuss-cdn.kde.org/uploads/default/original/2X/2/2add0f7969b09e63089d29fcacd8abb1f864f753.png)