Can't Import from Pixel on Windows

I recently installed digiKam (8.3.0) for my parents because it seemed like a great piece of software. Last night I got the camera import working for a smartphone (Pixel) on my Linux machine. This morning I went to do the same on my parents’ Windows machine and found that the import works differently. There is no preset list, there is no auto-detect, and I can’t figure out how to make it connect. It’s not an issue with the phone or computer, as Windows Photos keeps automatically launching and asking to import. I tried looking it up online, but there seems to be very little information about digiKam on Windows. It looks like this may be a known issue, but it also looks like a solution was found a few years ago.