Not sure if this is something folks here can help with, but I noticed the other day that a file I was certain was in my Dropbox wasn’t accessible from the Android Dropbox app on my Pixel 7 – so I checked it from my laptop and found that file and several others (visible on my desktop computer either locally or on the web site) were also not showing on the laptop, either the local Dropbox file (as set in Settings for the installed Dropbox client), or on the web site. Files on the laptop’s local Dropbox folder are no newer than late October 2024.
To be absolutely clear, the Dropbox web site shows different files on different devices when logged in with the same credentials.
Both desktop and laptop machines are running Debian 12.9, kept updated, with KDE Plasma (selected during OS installation a few months ago) and KDE’s Dolphin file manager. Installing the ‘dolphin-plugins’ package (Git and Dropbox integration, among other added features) hasn’t changed anything that matters; all my local Dropbox-stored files now show the green checkmark indicating they’re up to date, but the files that are present on the desktop machine and the web site it views aren’t syncing to the laptop or the web site it sees.
Suggestions on where to get useful tech support for Dropbox welcomed if this isn’t something folks here can help with.
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Not specifically - but this is one reason that my Dropbox folder is definitely included in my back-in-time snapshots.
I recently had an issue where the tray icon was showing (permanently) 'Updating… ’ and so then I switched to the Flatpak and haven’t had an issue since.
First: I switched to Debian in 2024 (on my laptop) and January 2025 (on my desktop machine) specifically to get away from being forced into Flatpak and Snap, as was happening on Kubuntu. Second: this discrepancy in files shows when I load the web site with the browser on the laptop, so seemingly has nothing to do with the installed Dropbox app (which is from the same binary on both machines).
Hi - if the same website with the same account logged in is showing different information on different devices, then theoretically there might be some difference in what site data is stored in the browser by Dropbox on each device?
In that case, the issue sounds like it’s less related to KDE software, and more of an issue with Dropbox itself, or its interaction with your browser?
I’m afraid you’re right – I tried Dropbox from my work computer (different OS, remote VM with an IP address in Minnesota vs. my local in North Carolina) and saw the same files my laptop can see. Can’t get help from the Dropbox forums, because for some reason they aren’t sending my email confirmation (despite receiving all the security “we noticed a new login” messages), which also blocks my ability to access their help site. Might be time to look at another cloud solution…