Hi there! I’m a long time user of KMyMoney, since I come from the old MS Money. First of all, thank you a LOT for it, my finances would be a mess without it.
I was running KMyMoney 5.0.6 on Windows 10 fully up to date.
Today I was a bit frustrated with the charts and I noticed there was a new version with some chart fixes, so I decided to upgrade. But after the upgrade KMyMoney is not opening anymore. It shows the splash screen and it dies.
Things I tried:
- Deleting the KMyMoney folder inside .config
- Restarting the computer
- Reinstalling KMyMoney from scratch
The most I got is the new user wizard screen, which after doing the full set up it prompts me to save the file, and right after that it suddenly closes.
I don’t get any error, neither on screen or trying to run the app from the command line. Every time I run it, I get a new file on the “ProgramData\Microsoft\WindowsWER\ReportArchive”, but I don’t know what to do with those.
I’ve looked on the Event viewer, and I can see the crashes. The information looks like this:
Nombre de la aplicación con errores: kmymoney.exe, versión: 0.0.0.0, marca de tiempo: 0x6313263a
Nombre del módulo con errores: libcrypto-10.dll, versión: 1.0.2.8, marca de tiempo: 0x630dc5e0
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x0000000000010d63
Identificador del proceso con errores: 0x73d0
Hora de inicio de la aplicación con errores: 0x01db2c715c0d7b92
Ruta de acceso de la aplicación con errores: C:\Program Files\kmymoney5\bin\kmymoney.exe
Ruta de acceso del módulo con errores: C:\Program Files\kmymoney5\bin\libcrypto-10.dll
Identificador del informe: 5997d3ce-6ff9-44ab-a730-d1397e86d8b7
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:
kmymoney.exe
0.0.0.0
6313263a
libcrypto-10.dll
1.0.2.8
630dc5e0
c0000005
0000000000010d63
73d0
01db2c715c0d7b92
C:\Program Files\kmymoney5\bin\kmymoney.exe
C:\Program Files\kmymoney5\bin\libcrypto-10.dll
5997d3ce-6ff9-44ab-a730-d1397e86d8b7
Can anybody please help me troubleshoot? Thank you!! Daniela