Upgraded KMyMoney 5.0.6 to 5.1.3, crash on open (Win10)

Hi there! I’m a long time user of KMyMoney, since I come from the old MS Money. First of all, thank you a LOT for it, my finances would be a mess without it.

I was running KMyMoney 5.0.6 on Windows 10 fully up to date.

Today I was a bit frustrated with the charts and I noticed there was a new version with some chart fixes, so I decided to upgrade. But after the upgrade KMyMoney is not opening anymore. It shows the splash screen and it dies.

Things I tried:

  • Deleting the KMyMoney folder inside .config
  • Restarting the computer
  • Reinstalling KMyMoney from scratch

The most I got is the new user wizard screen, which after doing the full set up it prompts me to save the file, and right after that it suddenly closes.

I don’t get any error, neither on screen or trying to run the app from the command line. Every time I run it, I get a new file on the “ProgramData\Microsoft\WindowsWER\ReportArchive”, but I don’t know what to do with those.

I’ve looked on the Event viewer, and I can see the crashes. The information looks like this:

Nombre de la aplicación con errores: kmymoney.exe, versión: 0.0.0.0, marca de tiempo: 0x6313263a
Nombre del módulo con errores: libcrypto-10.dll, versión: 1.0.2.8, marca de tiempo: 0x630dc5e0
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x0000000000010d63
Identificador del proceso con errores: 0x73d0
Hora de inicio de la aplicación con errores: 0x01db2c715c0d7b92
Ruta de acceso de la aplicación con errores: C:\Program Files\kmymoney5\bin\kmymoney.exe
Ruta de acceso del módulo con errores: C:\Program Files\kmymoney5\bin\libcrypto-10.dll
Identificador del informe: 5997d3ce-6ff9-44ab-a730-d1397e86d8b7
Nombre completo del paquete con errores: 
Identificador de aplicación relativa del paquete con errores: 
kmymoney.exe 
   0.0.0.0 
   6313263a 
   libcrypto-10.dll 
   1.0.2.8 
   630dc5e0 
   c0000005 
   0000000000010d63 
   73d0 
   01db2c715c0d7b92 
   C:\Program Files\kmymoney5\bin\kmymoney.exe 
   C:\Program Files\kmymoney5\bin\libcrypto-10.dll 
   5997d3ce-6ff9-44ab-a730-d1397e86d8b7 

Can anybody please help me troubleshoot? Thank you!! Daniela

This sounds like 484905 – Crashing on startup - both portable and exe for Windows - 64, which says it has been fixed. It was related to the build system using an older version of one of the libraries used to build KMyMoney.

What I would ask is where did you download the new version from, when did you download it, and what was the exact name of the file you downloaded. You might look if there is a newer version available than the one you used.

Also, you say you deleted a folder inside .config, but that sounds more like a Linux folder than Windows.

Thank you. I’ll try looking for a different build or the 32 bit one.

I downloaded it from the official page, which after several clicks leads you to here: “download(dot)kde(dot)org/stable/kmymoney/latest/win64/” where I grabbed the “kmymoney5-mingw64-5.1.3-3.1.12-setup.exe” (no idea what the other one that has “lpp” in the name does).

My user folder has many of these .* directories, they’re not so unusual on Windows, they mainly come from Docker, Electron, Deno, Git-bash, etc.

Okay thank you so much! I downloaded from the FIRST link, the one that talks about a “separate page with instructions” and it works now.

I was downloading from the other links, thinking that page was only for instructions. Maybe the wording could be a bit clearer.

Thanks for the hint about the wording. This has been changed in the meantime.